Class action suit accuses lawfirm of overbilling for online legal research

A class action lawsuit filed earlier this month in Los Angeles Superior Court alleges that Chadbourne & Parke, a New York-based law firm, charged clients hourly rates for online legal research services that billed the firm at a flat rate.  (Erik Sherman, Law Firms Allegedly Overcharging for Online Legal Research (May 14 2009) industry.bnet.com; Tresa Baldas, Lawsuit Claims Chadbourne Overcharged For Computerized Legal Research (May 8, 2009) www.law.com.)  Patricia Meyer, counsel for the plaintiff, says that other suits are in the works.  (Id.)  I suspect that this billing practice is pandemic in the legal industry.  Keep your eyes on this story; we could be in for a wild ride.

 

 

California Supreme Court depublishes Liceaga v. Debt Recovery Solutions LLC, 169 Cal.App.4th 901 (December 29, 2008)

Greatsealcal100In Liceaga v. Debt Recovery Solutions LLC (December 29, 2008) the Court of Apppeal (First Appellate District, Division One) held that the federal Fair Credit Reporting Act completely preemted private rights of action under California's Consumer Credit Reporting Agencies Act.  Today, the Supreme Court directed The Reporter of Decisions not to publish the opinion in the official report.  This depublication is something of a boon consumers.  Until a Court in California holds otherwise, private actions under California’s Consumer Credit Reporting Agencies Act, Civil Code section 1785.1 et seq. (CCRAA), are not preempted by the corresponding federal Fair Credit Reporting Act (15 U.S.C. § 1681 et seq.) (FCRA)).  For some reason, the Court's weekly conference summary isn't available online, but the docket confirms the depublication Order of April 29, 2009.  My original post on Liceaga is here.

Time to eat some crow and serve some compliments about the iPhone 3G

Last November I dished out a heaping spoonful of grief, aimed at some class action lawsuits alleging problems with cracks appearing in iPhone 3G casings.  Smugly I said:

My iPhone 3G is still looking sharp, but I don't (1) drop it, (2) drop it, (3) drop it, (4) put it in my pocket and sit on it, (5) drop it, (6) put it in my backpack and crush it with books, (7) drop it, or (8) catch it with my foot when I drop it and try to keep it from hitting the ground, resulting in it flying through the air and slamming into a brick wall and then falling to the ground.  But that's just how I am with gadgets - overly cautious.

(November 14, 2008 Post.)  Unfortunately, a few days ago, while admiring my pristine iPhone 3G (that lives in a holster at all times, that has a screen protector, and that has never been dropped), I noticed a hairline crack spreading out from the volume mute switch.  I went by an Apple store to discuss this issue.  Much to their credit, after inspecting my phone, the employee acknowledged (1) that there was a known problem with cracking in white iPhone 3G's and (2) that I had maintained my phone in exceptionally good condition, so they knew it wasn't cracking from abuse.  The employee also said that my phone was the first black iPhone 3G that they had seen with the same sort of hairline cracks as the white iPhones.  All of this pleasant service was obtained without any "I'm a class action lawyer/blogger" unpleasantness.  I just showed them the phone, they inspected it, and set up an appointment for a warranty exchange tomorrow (after I backup my phone data tonight).  So, if Apple is honoring the warranty for any non-abuse cracking, what's left to recover in the class actions about this issue?

Now let's just hope that the cracking issue in casing materials is resolved when the third generation iPhone is released this summer (allegedly), since I will likely need to have one of those (uncomfortably referring to it as "my precious").

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in brief: Supreme Court holds that insurance is not a "service" under the CLRA

In Fairbanks v. Superior Court, the California Supreme Court held that, for purposes of the CLRA, insurance is not a "service" subject to the Act's provisions. Since version 3.0 software, with cut-and-paste, isn't out for the iPhone yet, you'll have to come back later for the longer post with key quotes and insightful analysis. Or at least analysis.

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Nationwide class action against American Express goes to trial; Amex prevails

In the grand scheme of civil litigation, there aren't that many class actions as a percentage of lawsuits filed (probably around one half of one percent of unlimited civil filings in California, for example; see post).  Rarer still are the nationwide class actions.  And rarest of all, the nationwide class action that goes to trial.  Believed by some to be extinct, a recent sighting in the wild confirms that it still exists, at least in theory.

On March 26, after 11 weeks of testimony from the class, Judge George Hernandez of the California Superior Court in Fremont, California, in a nonjury trial, ruled that plaintiffs failed to prove their case.  (Pamela A. MacLean, Amex Wins Rare National Class Action Trial Over Allegations of Overcharging (March 31, 2009) www.law.com and www.nlj.com.)  The suit alleged that Amex charged a fee for airline travel purchased on its charge card and would sweep in inappropriate insurance charges for flights consumers later canceled, seat upgrades and baggage fees.

Not surprisingly, plaintiffs' counsel indicated that an appeal is on the way.

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“There you go again,” CJAC

In a March 12, 2009 blog post entitled Class Actions Slamming Our Courts, But Seldom Going to Trial, CJAC, once again, calls for an immediate right to appeal an order granting certification. Just like it did back in 2008, when it was supporting AB 1905, CJAC is back to denouncing the current class action device in California as something akin to a congealing mass that is paralyzing the gears of justice. This time CJAC’s campaign is in support of Assembly Bill 298, authored by Assembly Member Van Tran. However, CJAC is seemingly more concerned with creating an illusion of chaos than with offering a fair presentation of the data surrounding class actions. Starting with the title of its post, a quick search of Findings of the Study of California Class Action Litigation, 2000-2006 (“Study”) cited in CJAC’s post reveals no mention of Court’s getting “slammed” by class actions.

Continuing, CJAC says, “A just-released California Judicial Council report says that class action lawsuits are booming in California, but that only a small percentage (0.7%) ever go to trial.” Again, no mention in the Study that class action suits are booming, and the truth differs markedly from the hyberbole. According to the Study cited in CJAC’s blog post, “Study courts reported a total of 3,711 class action cases filed between 2000 and 2005.” (Study, at p. 3.) What will our system of justice do under the weight of so many class actions? It likely won’t notice them, as suggested by these additional statistics from the Judicial Council’s 2007 Court Statistics Report Introduction: “Civil filings totaled 1,418,490, and civil dispositions totaled 1,268,153 in FY 2005–2006.” Nearly one and one-half million civil filings in a one year period in California. Contrast that number with the paltry count of 3,711 class action cases in 6-year period, and the impressiveness of the class action filing numbers diminishes. Moreover, California’s class actions are routinely being handled in trial courts established under California’s Complex Civil Litigation Pilot Program. Those courts are uniquely positioned to handle complex cases, like class actions, efficiently and effectively.

CJAC’s post said, “The study found a 63% increase in class action filings between 2000 and 2005 in the 12 courts reviewed. The increase was in contrast to the overall civil filings, which decreased during that same time period.” But CJAC doesn’t mention the theories in the Study as to why that increase might have occurred. From the Study:

It is important to note that class action cases represent less than one-half of one percent of all unlimited civil filings in the study courts during the study period. Very few class action cases are filed as compared to the entire unlimited civil category and, as previously discussed, discreet events can create an immediate filing effect in the class action segment. For example, a natural disaster may cause a significant increase in insurance-related class action activity without affecting overall unlimited civil filings. Similarly, a change in the law, as in the CAFA example cited above, may also have an effect on this litigation type that is not seen elsewhere. Both of these examples could create observed divergences from unlimited civil filings that are unique to the class action arena. Thus, filing trends in the overall unlimited civil category are not reliable predictors of class action behavior.

(Study, at p. 4.) In other words, class actions, a tiny portion of all civil filings, may display reactions to significant events not discernable when examining the hundreds of thousands of unlimited civil filings each year or the millions of total filings each year.

But because the Study doesn’t actually do much to advance CJAC’s objectives, CJAC moves on to assertions having no connection to the Study: “Many cases settle immediately after class certification because defendants fear the large cost of going to trial and find it cheaper to settle whether the underlying claim has merit or not.” Really? Based on what? It can’t be the Study figures, which offer some surprising statistics, in a handy chart:

Certification status of disposed cases

Certification Status

n

Percent

No Certification

1,005

77.7%

Certified by motion OR as part of a settlement

277

21.4%

Certified by BOTH motion and as part of a settlement

12

0.9%

All Cases

1,294

100.0%

(Study, at p. C11, where n represents the number of cases in a category.) 77.7% of all class actions reaching a disposition during the Study period were not certified. Only 21.4% of all class actions were certified either as part of a settlement or as part of a contested certification motion. However, of the 1,294 class actions tracked in the sample group, 413 cases in this sample were resolved through settlement. (Study, at p. C1.) Comparing the 277 figure for certification for any reason (disputed or for settlement) to the 413 figure for any type of settlement, it is evident that at least 136 of the class actions in the sample settled on non-class terms, and possibly more than that. So much for image of defendants falling over themselves to settle class actions because of the fear of the massive costs associated with litigating a class action.  CJAC says, "If California law granted the defendant the same right to appeal the class certification decision, only valid class action cases could proceed."  Evidently, CJAC concludes that, even with 77.7% of the Study cases failing to achieve certification, even more of an impediment is needed.  CJAC also neglects to mention that some defendants may choose to settle class actions because they know that they violated the law and simply want a settlement discount on their liability.

But going further, what is different about a defendant settling a class action because it is cheaper than going to trial when compared to every defendant that settles an individual suit because it might be cheaper to settle, irrespective of merit? I once heard a mediator opine that, due to the costs of litigation, he estimated that no case with less than $75,000 in dispute should go to trial. CJAC’s position devolves into argumentum ad terrorem, with nothing of substance behind it.

Known as a “death knell” ruling, an order denying certification to an entire class is appealable because it is the legal equivalent of a dismissal of the action as to all members of the class other than the named plaintiff. (See, e.g., Linder v. Thrifty Oil Co., 23 C4th 429 (2000).) Absent class members must decide whether to file a tidal wave of individual suits, or abandon their rights. Allowing an appeal of the denial of certification is comparable to the right of appeal following the termination of a claim. A defendant, on the other hand, retains the right to challenge a claim on the merits after certification is granted. If the defendant prevails, that victory is enforceable against the entire class. If the defendant loses on the merits after certification, the defendant can then challenge both the certification order and the order on the merits on appeal. And if the defendant can’t beat certification and doesn’t prevail on the merits and can’t convince a court of appeal that any error of significance was responsible for the result below, then the system operated correctly.

The alternative is what CJAC wants: the immediate cessation of litigation in the trial court upon the issuance of an order granting or denying certification. And the class that may have been victimized by a defendant gets to sit by and wait several more years for recompense. Keep in mind that, even after certification is granted, a trial court can “decertify” a class if later-discovered information proves that course appropriate. In the CJAC universe, a defendant could appeal the granting of certification. Then, if that year and a half long detour to the Court of Appeal proved unsuccessful, the defendant could file a motion to decertify the class after remand. If that motion were denied, it, too, would likely generate an immediate right of appeal. Because there is no numerical limit on the number of times a defendant can seek decertification (other than the limit imposed by the need for “new” evidence to support the motion), the number of appeals of right could be staggering. In other words, the consequences of proposals like that contained in AB 298 would essentially place class actions in the deep freeze of appellate activity until the cost of litigation broke the plaintiff.

Has CJAC made the case for essentially destroying the rights of plaintiffs in cases that constitute less than one-half of one percent of all unlimited civil filings? Not even close. And if CJAC continues with its highly selective citation to statistics, it will also confirm for itself an absence of credibility in legal discourse.

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Sloppy security standards harm consumers, or what has VISA done for you lately?

At some time in 2008, Heartland Payment Systems, Inc., a NYSE company trading under the symbol HPY, and delivering credit/debit/prepaid card processing to businesses nationwide, was breached in a way that exposed up to 1.5 million credit cards to network hackers.  (See, Dan Goodin, US credit card payment house breached by sniffing malware (January 20, 2009) www.theregister.co.uk and Press Release: Heartland Payment Systems Uncovers Malicious Software In Its Processing System (January 20, 2009)  news.prnnewswire.com.)  Heartland then engaged in an effort to spin the breach, lauding the amazing efforts of its employees to deal with the situation and demanding industry date encryption reforms that it should have been using already.  (See, Press Release: Heartland CEO Calls for Industry Cooperation to Fight Cyber Criminals and Adoption of End-To-End Encryption (January 23, 2009) www.snl.com and Anthony M. Freed, Hearland Breach Bad As Tylenol Poisonings? (January 25, 2009) information-security-resources.com.)

Meanwhile, at least some questions have been asked about the timing of trades made by Hearland's CEO, as compared to when Heartland first suspected that it had been breached.  (See, Anthony M. Freed, Did Heartland CEO Make Insider Trades? (January 29, 2009) information-security-resources.com and Anthony M. Freed, Heartland Update: Reps Respond To Questions (February 1, 2009) information-security-resources.com.)  The SEC and other agencies are investigating Heartland following the breach.  (Robert McMillan, SEC, FTC Investigating Heartland After Data Theft (February 25, 2009) www.pcworld.com.)

Today, after doing little to publicize the breach, VISA declared Heartland out of compliance with the "Data Security Standards established by the Payment Card Industry Security Council."  (Dan Goodin, Visa yanks creds for payment card processing pair (March 13, 2009) www.theregister.co.uk and see Anthony M. Freed, Visa Puts Heartland on Probation Over Security Breach (March 13, 2009) seekingalpha.com.)  Frankly, I'm not impressed with the incredible speed of VISA's reaction to this mess.  I think it likely that, as Mr. Freed speculates, VISA is more worried about potential inclusion in the Dow Industrial Average than in exposing massive flaws in the transmission and processing of credit card transaction data.

This isn't just a theoretical harm either.  People have been arrested for using card data in Florida.  (Wauneta Breeze, Three Florida men arrested for using credit card data from Heartland breach (March 13, 2009) www.waunetanebraska.com.)  But consumers aren't the only victims.  I was notified by my financial institution that my VISA debit card may have been compromised.  I called to find out what may meant.  At the time, I speculated that the financial institution had been advised of a data breach and was notifying me pre-emptively.  Turns out I was right, but I had no idea about the scope of the breach.  In any case, I asked for some background and learned that this tiny financial institution had 2,500 customers on the Heartland breach list.  They said that they probably incurred about $10,000 in overtime wage expenses just handling the correspondence and new card mailings to customers.  I was told that there was little chance that the costs would be recovered.

Considering the state of encryption art and the fact that millions upon millions of people have data stored with companies like Heartland, there is no excuse for not implementing end-to-end, high-integrity encryption of all such data.  Eastern European hackers shouldn't be able to load a data logging virus into the network processing credit card transactions.  And if the data was encrypted internally at all stages, it wouldn't matter if they did.  Consider me not particularly troubled by the fact that Heartland's stock took a dive after this was announced.  Instead of worrying about when to exercise stock options, try worrying about keeping our data secure.

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BREAKING NEWS: Supreme Court finds no pre-emption in Wyeth v. Levine

More commentary on thus opinion will follow (it will, in fact, be discussed everywhere), but it suffices to say that this was one of the foundational set pieces in the attack on consumer class actions.

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in brief: UCL Practitioner's post on Kwikset v. Superior Court (Benson) is a must-read

If you happen to read the UCL Practitioner with any regularity, you know that Kimberly Kralowec is as cool a customer as they come.  That's why I pay careful attention when she let's loose in prose on any appellate decision touching on the UCL and related False Advertising Law.  Her post earlier today on the recent Court of Appeal decision in Kwikset Corp. v. Superior Court (Benson) (Feb. 25, 2009) (Fourth Appellate District, Division Three) is the most critical commentary that I can recall reading (but that criticism is well-justified, I think).  I've commented previously about my own concern that Division Three of the Fourth Appellate District has moved out of step with California's policies that favor consumer protection and resolution of issues with the class action device.  But the most recent Kwikset decision is little more than judicial legislation.  Be sure to check out what the UCL Practitioner has to say about Kwikset.

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in brief: Consumers resist bank changes to terms in credit agreements; JP Morgan Chase named in class action

On January 28, 2009, consumers filed a class action lawsuit against banks JP Morgan Chase and Chase Manhattan Bank for unilateral changes to terms governing credit card agreements.  This class action appears to be one of the early reactions to a wave of bank-imposed changes to terms governing consumer credit accounts.  (Ron Lieber, Credit Card Companies Go to War Against Losses (January 30, 2009) www.nytimes.com; see also, Eileen Ambrose, Banks playing hardball on credit, leaving consumers feeling blindsided, angry (February 24, 2009) www.baltimoresun.com.)  The banking practices mentioned in these articles are happening at other institutions.  Just as commentators predict a wave of employment litigation, I expect that consumer lending issues will balloon this year.

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