Commerce websites need to make themselves accessible to visually imparied visitors in a hurry

The question of whether the Americans with Disabilities Act applies to websites has been simmering for several years.  (Sherry Karabin, Companies, Courts Debate Whether ADA Applies to Web Sites (September 6, 2007) www.law.com.)  The answer is coming into focus.  On Wednesday, after several years of litigation, Target Corp. agreed to a settlement with the National Federation of the Blind that calls for Target Corp. to pay out $6 million in damages and make its website fully accessible to blind customers.  (Evan Hill, Settlement Over Target's Web Site Marks a Win for ADA Plaintiffs (August 28, 2008) www.law.com.)  Judge Marilyn Hall Patel likely moved the parties closer to settlement after ruling that the ADA and California's Unruh Civil Rights Act both apply to businesses' websites.

Other companies have decided to avoid litigation (probably to foster more goodwill with consumers).  Amazon.com and RadioShack both agreed to make changes to their sites without protracted litigation.  Following Target's settlement, I think it is likely that online retailers can expect a rapid surge in litigation of this type.  And frankly, the only reason why I am not 100% certain that this area of litigation will explode is that Internet-linked issues seem to deter some otherwise confident litigators because of an irrational fear of all things digital.

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Printers continue to lie about ink and toner levels

A number of years ago, Epson was faced with costly litigation surrounding its practice of designing ink cartridges that reported an empty status long before the cartridge was out of ink.  Apparently this practice hasn't stopped; printers are stll "lying" about ink and toner levels.  (Christopher Null, Your printer is lying to you (August 24, 2008) tech.yahoo.com.)  Fortunately, there are things you can do to get at all of the ink or toner you bought (other than file another class action lawsuit).  (Farhad Manjoo, Take That, Stupid Printer (August 21, 2008) www.slate.com.)  One piece of advice is to "Google some combination of your printer's model number and the words toner, override, cheap, and perhaps lying bastards."  Now that's useful advice.

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Predictably, the UCL "safe harbor" can be supplied by regulations

Greatsealcal100The Second Appellate District of the California Court of Appeal has been busy issuing decisions in the last few weeks that touch on matters relevant to class actions and complex litigation.  Any decision concerning the Unfair Competition Law ("UCL") certainly qualifies.  On August 18, 2008, the Court of Appeal, in Yabsley v. Cingular Wireless, LLC (Second Appellate District, Division Six) held that the "safe harbor" discussed in Cel-Tech Communications, Inc. v. Los Angeles Cellular Telephone Co., 20 Cal.4th 163 (1999) could be supplied by a regulation, not just a statute.  This doesn't qualify as a grounbreaking holding.  The Cel-Tech analysis essentially says that when conduct is expressly declared lawful under a statutory scheme, it cannot constitute a violation of the UCL.  As the Yabsley Court noted, regulations, when properly promulgated, have the same force and effect as statutes.

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Certification decision Medrazo v. Honda of North Hollywood discusses commonality, ascertainability requisites and the prohibition on merits-based denials

Greatsealcal100With all the class certification decisions over the years, one might think that there isn't much left to say on the topic that hasn't been said before.  While there is a kernel of truth to that sentiment, many of the governing principles of class action law aren't put into practice by trial courts in a consistent manner.  Reviewing courts occasionally take such opportunities to emphasize what should be well-settled principles.  In Medrazo v. Honda of North Hollywood, the Court of Appeal (Second Appellate District, Division Four) used just such an opportunity to reinforce the appropriate analyses that apply to the "commonality" and "ascertainability" requisites of class certification.  In addition, the Court of Appeal emphasized the prohibtion on merits-based denials by trial courts.

In Medrazo, the Plaintiff alleged that Honda of North Hollywood violated Vehicle Code sections 11712.5 and 24014 by failing to attach a suggested retail price and costs label to motorcycles.  The trial court denied a motion for class certification and an appeal followed.  Starting with the standard for evaluating motions for certification, the Court said:

“As the focus in a certification dispute is on what type of questions -- common or individual -- are likely to arise in the action, rather than on the merits of the case [citations], in determining whether there is substantial evidence to support a trial court’s certification order, we consider whether the theory of recovery advanced by the proponents of certification is, as an analytical matter, likely to prove amenable to class treatment.” (Sav-On Drug, supra, 34 Cal.4th at p. 327.)

(Slip op., at pp. 7-8.)  After articulating the standard, the Court held that the trial court erred when it considered the merits of an affirmative defense as a basis for denying certification.

Next, Medrazo addressed the trial court's determination that common issues of fact or law did not predominate.  Explaining predominance, Medrazo reminded courts and litigants that predominance is not requirement that demands an absence of individualized issues:

“Predominance is a comparative concept, and ‘the necessity for class members to individually establish eligibility and damages does not mean individual fact questions predominate.’ [Citations.] Individual issues do not render class certification inappropriate so long as such issues may effectively be managed. [Citations.] [] Nor is it a bar to certification that individual class members may ultimately need to itemize their damages.” (Sav-On Drug, supra, 34 Cal.4th at p. 334.)

It is true that in this case, each Honda purchaser will be required to establish that there was no hanger tag attached to the motorcycle he or she purchased and/or that the dealer-added costs were not disclosed on the hanger tag [footnote omitted], and all purchasers will be required to establish the suggested retail price of their motorcycles and the amount of dealer-added costs included in their purchases (if it is determined that the class is entitled to a monetary recovery measured by those items). But those individual issues must be compared to the issues that are subject to classwide (or sub-classwide) treatment. Those issues include: (1) whether HNH violated section 11712.5 and section 24014 by selling motorcycles without hanger tags; (2) whether a purchaser who buys a motorcycle sold in violation of section 11712.5 and section 24014 is entitled to restitution, disgorgement, and/or damages, and if so, what is the proper measure of restitution, disgorgement, and/or damages; (3) whether the alleged injury to the purchaser is mitigated by the disclosure of dealer-added costs in a sales agreement; and (4) whether HNH is excused from the requirements of section 11712.5 and section 24014 if the manufacturer does not supply a hanger tag that complies with section 24014.

There is nothing in the record to suggest that the individual issues cannot be effectively managed. Indeed, the record suggests that the resolution of the individual issues will involve mostly undisputed evidence -- presumably, the class members will attest that there were no hanger tags on the motorcycles they purchased, and HNH has admitted it did not attach hanger tags on any Suzuki or Yamaha motorcycles, did not attach them to some of the Honda motorcycles, and has no evidence to show there were hanger tags on any specific motorcycles. That HNH may be hampered in its ability to challenge the class members’ evidence due to its failure to keep records of its casual approach to affixing hanger tags is not a valid reason to deny class certification on the ground that individual issues predominate. In short, the substance and scope of the individual issues pale in comparison to the substance and scope of the common issues.

(Slip op., at pp. 12-13.)  Significantly for plaintiffs, this analysis provides a very concrete roadmap for presenting certification motion for claims based on statutory violations.

Finally, Medrazo explains yet again the fact that ascertainability does not require the Plaintiff to identify the class members at the time certification is determined:

“A class is ascertainable if it identifies a group of unnamed plaintiffs by describing a set of common characteristics sufficient to allow a member of that group to identify himself or herself as having a right to recover based on the description.” (Bartold v. Glendale Federal Bank (2000) 81 Cal.App.4th 816, 828.) While often it is said that “[c]lass members are ‘ascertainable’ where they may be readily identified without unreasonable expense or time by reference to official records” (Rose v. City of Hayward (1981) 126 Cal.App.3d 926, 932; accord, Aguiar v. Cintas Corp. No. 2, supra, 144 Cal.App.4th at p. 135), that statement must be considered in light of the purpose of the ascertainability requirement.

“Ascertainability is required in order to give notice to putative class members as to whom the judgment in the action will be res judicata.” (Hicks v. Kaufman & Broad Home Corp. (2001) 89 Cal.App.4th 908, 914; accord, Aguiar v. Cintas Corp. No. 2, supra, 144 Cal.App.4th at p. 135.) The representative plaintiff need not identify the individual members of the class at the class certification stage in order for the class members to be bound by the judgment. (Daar v. Yellow Cab Co. (1967) 67 Cal.2d 695, 706.) As long as the potential class members may be identified without unreasonable expense or time and given notice of the litigation, and the proposed class definition offers an objective means of identifying those persons who will be bound by the results of the litigation, the ascertainability requirement is met.

(Slip op., at pp. 13-14.)  This, too, is an important point.  It has been my observation that the ascertainability requirement is often twisted beyond recognition, until a trial court concludes that no class definition is workable.  As Bartold notes, what is important at the outset is that the definition be sufficiently specific that a class member viewing the definition knows whether he or she falls within the class definition.  Nobody else needs to know the answer to that question at the point of certification.  Thanks to Medrazo, the context added to the Rose decision may help resolve disingenuos challenges to ascertainability.

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After reviewing the play, Sprint's "home run" declared a ground-rule double

On June 12, 2008, Sprint avoided liability when a California jury ruled in its favor in a trial involving the contentious issue of early termination fees (ETFs) in wireless service contracts.  In later commentary, this blog characterized that result as a "home run" for Sprint.  It turns out that such a declaration was premature.  Late Monday, issues of law decided by the Court did not go in Sprint's favor.  Sprint was ordered to refund almost $20 million to consumers that paid ETFs.  (David Kravetz, Sprint Ordered to Pay Millions in Early Termination Fee Flap (July 29, 2008) blog.wired.com.)

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"Google Sued for Selling Ads on Parked Domains"

According to InformationWeek, and verified by Kimberly Kralowec, a class-action lawsuit was filed against Google in a U.S. District Court (N.D.Cal., San Jose, California), for the alleged sale of "low quality" ads on parked domains and error pages.  (Thomas Claburn, Google Sued For Selling Ads On Parked Pages (July 15, 2008) www.informationweek.com.)  The plaintiff is represented by attorneys from the San Francisco-based law firm of Schubert Jonckheer Kolbe & Kralowec.  One of the plaintiff's attorneys, Kimberly Kralowec, is the author of the established and widely-read blog, The UCL Practitioner.  Ms. Kralowec was quoted throughout the InformationWeek article:

In seeking class certification for the lawsuit, Levitte's attorneys hope to represent other aggrieved Google advertisers. "We believe it's a problem that affects all [Google's] advertisers equally," said Kimberly Kralowec, partner at the law firm representing Levitte.

The matter is assigned to Judge Ware, who has some experience with the seedy underbelly of Internet-related litigation.  Specifically, I refer to the sprawling sex.com domain ownership litigation that Judge Ware still has the pleasure of handling to this day.  I actually had some limited part in that case, successfully dismissing an ancillary complaint associated with that litigation, as the case stretched out like an octopus in an effort to find sources for damages; the central defendant absented himself from the jurisdiction of the court to a safe, foreign residence.

Electonista, a blog predominantly about gadgets, has incorrectly identified the firm of Kabateck Brown Kellner as the filing firm in the Levitte v. Google case.  In fact, Kabateck Brown Kellner filed a similar class action suit six days later, also in the Northern District of California, on behalf of plaintiff RK West, Inc.  I would assume that the later-filed matter will be related to the case before Judge Ware.

Google, of course, has no comment.  In light of the recent Viacom v. YouTube discovery ruling, one wonders what electronic databases related to the AdSense program will be fair game in this class action suit.

You can view the Levitte Complaint (filed by Ms. Kralowec, et al.) here.

You can view the RK West, Inc. Complaint (filed by Kabateck Brown Kellner) here.

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O'Brien v. Camisasca Automotive Mfg., Inc. put on hold

The UCL Practitioner was on a brief hiatus, but she returns none too soon with an interesting post, containing information that slipped by me.  The Supreme Court has just issued a "grant and hold" order in O'Brien v. Camisasca Automotive Mfg., no. S163207.  In O'Brien, the Court of Appeal held that the plaintiff lacked standing under the UCL and CLRA because he failed to allege reliance.  The opinion overlooks the distinction been causation and reliance, resulting in a very strict reading of the "injury in fact" element added to the UCL via Proposition 64.  It appears that the Supreme Court will try to issue something comprehensive as to the changes incorporated into the UCL by Proposition 64.

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Shortly after Sprint beat a class action challening early cancellation fees, Verizon settles similar class action for $21 million

On June 12, 2008, The Complex Litigator reported that Sprint avoided liability after a California jury ruled in its favor in a trial involving the contentious issue of early termination fees (ETFs) in wireless service contracts.  At that time, other carriers set for trial on the same issue were believed to be watching the Sprint trial as an indicator of how their trials might resolve.  But, in a surprising twist, Verizon has apparently settled the class action suit it was facing after the start of its trial last week.  The settlement is described as having a value of $21 million dollars, although there is no immediate information about the terms of that settlement (i.e., whether it contains a "claims-made" component, or other provision that would impact Verizon's realized cost from the settlement).  Verizon spokesman Jim Gerace is reported to have said, "This suit was a distraction. This was a quick way to resolve it."

[Via Wireless and Mobile News.]

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Possible sale of private data by TransUnion provides an opportunity for fee credit monitoring

If you've ever been curious about the many "credit monitoring" services advertised just about everywhere, you now have an opportunity to test one of those services for free as part of a class action settlement.  TransUnion, one of the three dominant credit repositories, was accused of selling consumers' personal data to marketers in violation of federal law.  Sixteen different class-action suits from around the country were consolidated into a single case against TransUnion in U.S. District Court in Chicago.

Under the terms of the settlement reached in the consolidated action, you are eligible for benefits if you opened a credit account (credit cards, student loans, auto loans or mortgages, for example) between Jan. 1, 1987, and May 28, 2008.  About 160 million consumers qualify for benefits under the settlement, which includes:

  • Nine months of free credit-file monitoring if you agree not to sue TransUnion seeking damages. In addition to monitoring—the bureau alerts you by e-mail within 24 hours of any significant change in your credit data—you can also lock your file so lenders, insurance companies and others cannot access your report without permission.  In addition, you can receive "unlimited daily access" to your credit report and TransUnion credit score, plus other credit analysis tools.  TransUnion estimates the retail value of this at $115.50.
  • Six months of free credit monitoring, credit-lock privileges and unlimited access to your credit report and score. This option, valued at $59.75, allows you to receive a possible cash payment out of the $75 million fund if any money is left over after paying lawyers' fees (I repeat, if any money is left over - it will be interesting to see if anything is left over), notification costs and named plaintiffs.
  • Even if you choose to sue the company, you can still receive six months of free credit monitoring.

There really isn't a good reason to pass on this settlement benefit.

UPDATE:  Call it "postus-interruptus," but I left out the last, crucial piece of information, where to submit a claim.   To submit a claim, visit the web site www.listclassaction.com, or call, toll-free, (866) 416-3470.

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An estimated 500+ class actions rendered moot after FACTA amended

According to Rep. Michele Bachmann (R-Minnesota), H.R. 4008 was signed into law on June 3, 2008.  H.R. 4008 amends the Fair And Accurate Credit Transaction Act (FACTA) by clarifying that, up to June 3, 2008, a company is not in willful violation of the Act if it shortens a consumer’s credit card number printed on a receipt to four digits but does not remove the expiration date.  According to ChamberPost, over 500 class actions currently pending asserted claims based upon the failure of various businesses to remove the credit card expiration date from a consumer's printed receipt.  (Pete Lawson, Fair and Accurate Credit Transaction Act (FACTA) (June 4, 2008) www.chamberpost.com.)  Going forward, businesses must correct their receipt printing practices, since H.R. 4008 applies only to receipts printed between December 4, 2004 and June 3, 2008.

This legislation is an interesting compromise approach.  While it will apparently shut down over 500 class actions, much to the relief of those defendants, it doesn't change FACTA's requirements going forward.  Everyone gets one free pass to get compliant.  I wonder if we will see more "spot" reform legislation as the negotiated middle ground between general anti-class action legislation and the proponents of civil enforcement through class suits.

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